QUESTION: 21

After a team has engaged in diversion activities they may need to employ a tool for conversion. Examples of such a tool are:

I) nominal group technique
II) multivoting
III) cause and effect diagram
IV) activity network diagram
V) matrix diagrams

III and IV
IV and V
II and III
I and II

Answer(s): D

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QUESTION: 22

A team studies a coil steel banding process and makes five changes resulting in productivity improvements of 2%, 2.8%, 2.4%, 2% and 3% respectively. These improvements are best described by which approach to problem solving?

5S
Poka yoke
Kaizen
PDCA
Re-engineering

Answer(s): C

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QUESTION: 23

The operators of a manufacturing cell work out a more orderly arrangement for tool storage and establish a schedule to maintain cleanliness on a daily basis. These improvements are best described by which approach to problem solving?

5S
Poka yoke
Kaizen
PDCA
Re-engineering

Answer(s): A

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QUESTION: 24

A quality engineer employed by a hospital is asked to improve the process of medication storage in locked cabinets near patient doors. One defect that occurs rarely is that the medication caddy is left out when the cabinet is relocked. The engineer installs a gravity activated arm that will not permit the door to close when the caddy isn’t inside. This improvement is best described by which approach to problem solving?

5S
Poka yoke
Kaizen
PDCA
Re-engineering

Answer(s): B

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QUESTION: 24

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