Overview of the Avaya Aura Contact Center Administration Exam (RETIRED) Exam
The Avaya 3312 certification validates the technical proficiency of systems administrators and contact center engineers in managing the Avaya Aura Contact Center (AACC) environment. Candidates must demonstrate expertise in configuring Orchestration Designer applications, managing Contact Center Manager Administration (CCMA), and deploying Contact Center Multimedia (CCMM) modules. The curriculum necessitates mastery of skillsets, agent provisioning, and real-time reporting via CCMS. Assessment covers troubleshooting session managers, implementing SIP-based routing architectures, and optimizing multimedia server integration within the Avaya Aura framework. Practitioners are evaluated on their ability to maintain operational availability and administer routing scripts, resource groups, and comprehensive enterprise communication workflows.