QUESTION: 13

A customer has calls coming Into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if It is answered at a different site.
Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion? (Choose two.)

Network Call Redirection
Look-ahead Interflow
Virtual Outflow
Enhanced Look-ahead Interflow

Answer(s): B,D

Reference:

https://downloads.avaya.com/css/P8/documents/100081982 (9, 10)

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QUESTION: 14

In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)

UUI Treatment
Supplementary Service Protocol
BSR Available Agent strategy
BSR Application

Answer(s): A,C

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QUESTION: 15

While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to use the consider location command.
What is causing this problem?

Expert Agent Selection (EAS) was not enabled on the Feature Related System Parameters form.
The location number is not defined In the BSR application form.
The ASAI routing is not enabled-
Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer- Options form.

Answer(s): A

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QUESTION: 16

A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.
Which object should the customer check to evaluate the system performance?

System files
Trace files
Log files
Traffic reports

Answer(s): C

Reference:

https://downloads.avaya.com/css/P8/documents/101027471

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