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A call enters the system on Primary VDN 6023 that triggers vector 101, and Allow VDN Override Is set to yes on VDN 6023. After receiving the reply-best results from Status Poll vector on VDN 6024, the call Interflow to Interflow VDN 0O2T> with vector 102, and Allow VDN Override Is set to no.
Which VDN would be used for BSR Available Agent Strategy?

  1. VDN 6026
  2. VDN 6025
  3. VDN 6024
  4. VDN 6023

Answer(s): D



A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail.
What are two reasons that could be the root cause for this failure? (Choose two.)

  1. The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.
  2. The agents in Detroit are all in auxiliary work mode.
  3. There is no Best Service Routing application for the active Vector Directory Number (VDN).
  4. The Expected Wait Time for the skill in Detroit is being suppressed.

Answer(s): A,B



What would trigger a vector event error?

  1. When vector processing reaches the maximum 1000 steps allowed
  2. When vector processing reaches the- maximum 100 steps allowed
  3. Misdirected calls
  4. Call Denial

Answer(s): C



Which three commands can be used with Network Call Deflection? (Choose three.)

  1. Collect digits
  2. Route-to number
  3. Announcement
  4. Queue to best:
  5. Wait hearing ringback

Answer(s): A,C,E


Reference:

https://downloads.avaya.com/elmodocs2/callctr/Vector_EASR.13.pdf (302)






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