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Avaya Aura® Call Center Elite Support Exam Questions 26–30 (page: 7)

Updated On: 9-Feb-2026

A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail.
What are two reasons that could be the root cause for this failure? (Choose two.)

  1. The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.
  2. The agents in Detroit are all in auxiliary work mode.
  3. There is no Best Service Routing application for the active Vector Directory Number (VDN).
  4. The Expected Wait Time for the skill in Detroit is being suppressed.

Answer(s): A,B



What would trigger a vector event error?

  1. When vector processing reaches the maximum 1000 steps allowed
  2. When vector processing reaches the- maximum 100 steps allowed
  3. Misdirected calls
  4. Call Denial

Answer(s): C



Which three commands can be used with Network Call Deflection? (Choose three.)

  1. Collect digits
  2. Route-to number
  3. Announcement
  4. Queue to best:
  5. Wait hearing ringback

Answer(s): A,C,E


Reference:

https://downloads.avaya.com/elmodocs2/callctr/Vector_EASR.13.pdf (302)



What are the three requirements for Best Services Routing (BSR) polling over IP without the B- channel signaling-group? (Choose three.)

  1. Max number of CA TSC
  2. Max number of NCA TSC
  3. Trunk Group for NCA TSC
  4. TSC Supplementary Service Protocol: b
  5. Route pattern must have TSC = N

Answer(s): B,C,D



In a multi-site BSR configuration, with 2 remote location site BSR Application form?

  1. 1 status poll VDN and 1 interflow VDN
  2. 1 status poll VDN and 2 interflow VDN
  3. 2 status poll VDN and 2 Interflow VDN
  4. 3 Status poll VDN and 2 Interflow VDN

Answer(s): A



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