In a multi-site Best Services Routing (BSR) configuration remote locations during an agent surplus condition?
Answer(s): B
A call center has four agents:Agent 1 has experience with Sales and French.Agent 2 has experience with Sales and English.Agent 3 has experience with Support and English.Agent 4 has experience with Sales and is bilingual in English and French The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?
Answer(s): D
What are the three key differences between Enhanced look Ahead Interflow(FLAI) and traditional LAI? (Choose three.)
Answer(s): C,D,E
A call enters the system on VDN 3005. The Allow VLAN Override Is set to no on VDN 3005. The culler chooses the option for Spanish which routes the call to VDN 3010, which has Allow VDN Override set to yes. There are no Spanish agents available, so the call is routed VON 3030.When the caller reaches VDN 3030, what is the active VDN?
Answer(s): A
https://www.tek-tips.com/viewthread.cfm?qid=1585546
A call enters the system on Primary VDN 6023 that triggers vector 101, and Allow VDN Override Is set to yes on VDN 6023. After receiving the reply-best results from Status Poll vector on VDN 6024, the call Interflow to Interflow VDN 0O2T> with vector 102, and Allow VDN Override Is set to no.Which VDN would be used for BSR Available Agent Strategy?
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