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Mita has set up a number of food shops and spends a lot of her time finding suitable staff Her key strength is going to farmers' wholesale markets and selecting her suppliers She also carries out all the accounting functions and maintains the shops by acting as her own caretaker, carrying out repairs and maintenance at the weekends

Which aspect of the work would Mita be LEAST LIKELY to outsource?

  1. Sourcing the suppliers
  2. Human resources
  3. Repairs and maintenance
  4. Accounting

Answer(s): A



X Company has several distinctive corporate social responsibility stances including a concentration on the triple bottom line, being proactive, and treating stakeholders as partners. According to Johnson, Whittington and Schools' categorization which of the following stances would best fit X?

  1. Forum for stakeholder interaction
  2. Shaper of society
  3. Enlightened self-interest
  4. Laissez-faire

Answer(s): A



T is employed as an HR manager for a chain of hotels. A large part of her role is to assist the HR director with forecasting personnel requirements for the next one, three and six month periods respectively.

Which TWO of the following factors should be taken into consideration when forecasting personnel requirements?

  1. Staff approaching retirement age
  2. Absence and sickness rates
  3. Changes to the minimum wage legislation
  4. Employee turnover

Answer(s): B,D



Organisation X is 6 months into an overhaul in its supply chain management and production process.

The organisation aims to prevent errors before they occur, demands participation by all, including customers and suppliers, and the structure is driven by the entire Board of Directors. Which method of management has Organisation X adopted?

  1. Total Quality Management
  2. Six Sigma
  3. Quality Circles
  4. Kaizen

Answer(s): A






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