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Managing Performance Questions 157–188 (page: 12)

Z is an entrepreneur that has just bought a chain of 10 prestigious restaurants. Z has decided that there is an urgent need for cost savings and plans to install state-of-the-art computer systems to make each restaurant more efficient and less dependent on manual processes. This means that every employee must be trained to operate the new systems and there will be changes in roles and responsibilities.

Z has decided to use the biggest restaurant as a training centre, where the new systems will first be installed. Staff from the other restaurants will then train at the biggest restaurant for a week while new systems are installed at their own restaurant. Z has told the staff that no one will be dismissed because of the changes. The planned opening of a new restaurant will absorb any employees displaced due to the efficiency of the new systems.

Z is concerned about staff resistance.
Which approach will be most effective in these circumstances?

Harvey Maylor created a project life cycle model based on four discrete and sequential stages. This is known as the 4D model. One of the stages involves the following activities:

- Documentation must be completed. Contracts, letters, accounting records etc. must be filed properly.
- Project systems must be closed down, including accounting systems - only after all costs have been settled.

- Handover to the client/end users must take place, and where appropriate obtain sign-off to signify that the contract is complete.

- Review the project to provide project staff with immediate feedback on performance.

To which stage of the 4D model do these activities apply?

Charles Handy described organisational culture as:

An organisation facing difficult business conditions as a result of strong competition is aware of the need to improve its performance in bringing new products to market.

The director is aware of conflicting problems the organisation faces in its approach to new product development between the marketing department and the research and development department.

Which term best describes this type of conflict?

DRAG DROP (Drag and Drop is not supported)

The Project Management Institute's 5 project management process areas identifies that five stages apply in project management. Place the relevant stage against the appropriate description.