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E3 Strategic Management Questions 129–136 (page: 18)

The concept of Triple Bottom Line (TBL) reporting expands traditional accountancy reporting systems to consider social and environmental performance, rather than simply financial performance.
Which THREE of the following does the TBL concept suggest should be measured in order to encourage greater business social responsibility?

Company LL is a well established, reputable company which specialises in providing insurance call centre services to the insurance industry. It has recently won a large contract to provide its services to a multi-national insurer. LL's staff are highly trained in insurance matters and many have worked for LL for many years. 
LL undertakes long-term resource planning activities and has identified that during the winter months, when there will be more customers ringing up to make insurance claims, it will potentially need to employ more staff.  The Board has decided that rather than recruit its own staff, it will use an employment agency to supply manpower resources as required. The people supplied will be employed on a temporary basis by LL and they will work alongside the other call centre staff. However, they will work at a lower pay rate and will only be paid for the actual hours they work.
This change will lead to a shift in the working environment, the routine and the composition of the group.
Which THREE statements apply in respect of this proposed change?

BBB has often encountered difficulties when it has introduced strategies which involve Organizational change. BBB is about to enter a period of much change and has decided to appoint one or more change agents to help to manage this. Select ALL of the statements that apply in respect of a change agent. 

Kaplan and Norton developed a model called the Balanced Scorecard to assist in the formation and achievement of strategic policy.  Within this model are four perspectives.
Which of the following statements is NOT applicable to a Balanced Scorecard perspective?

McKinsey saw culture as seven interconnected elements and described these in the '7S' model.
Which of the following is NOT a 'hard' factor within the '7S' model?

DD is a medium size company and has decided to appoint a data mining company to collate information from a wide variety of sources and analyse the data into more meaningful information.
The Board of DD believes that by using a data mining company to undertake this work, it will add value to its business and help it to remain competitive. 
Which of the following statements does NOT apply to data mining?

Lynch developed the performance pyramid to define the links between objectives and performance measures.  Which THREE of the following statements apply to the performance pyramid?

CIMA has conducted research into the implications of sustainability for business.  CIMA's report contained a number of key conclusions.
Which of the following statements was NOT a conclusion in CIMA's report?