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McKinsey saw culture as seven interconnected elements and described these in the '7S' model. Which of the following is NOT a 'hard' factor within the '7S' model?

  1. The way theOrganizationis structured and who reports to who.
  2. The way in which theOrganizationplans to gain a competitive advantage.
  3. The daily activities and procedures followed by staff.
  4. The core values of theOrganization.

Answer(s): D



Which THREE of the following statements are correct in relation to the use of the Performance Pyramid?

  1. One of the aspects of the pyramid is Stakeholders.
  2. It derives from the idea that anOrganizationoperates at different levels.
  3. The productivity aspect refers to the management of output at the business operating systems level of theOrganization.
  4. It highlights the links running between the company's corporate vision and its functional objectives.
  5. The pyramid includes a specific cost aspect which considers the cost figures in the management accounts.

Answer(s): B,C,D



Which of the following is an example of a value adding activity within the outbound logistics aspect of anOrganization's value chain?

  1. Refunds offered to customers if they are dissatisfied with a purchase.
  2. Promotions and discounts offered to loyal customers.
  3. Delivery of customers' purchases directly to their homes.
  4. Regular training provided to staff in customer care.

Answer(s): C



A fresh-food packaging manufacturer has recently changed the design of its packaging in order to reduce the amount of non-recyclable material. Its immediate customer, a large fresh-food wholesaler, does not see the need for this re-design as it believes that it will adversely affect the storage of the fresh food. However, the final customer, a large supermaket chain, has expressed strong interest in the new packaging design, as the supermarket chain has strict Corporate Social Responsibility targets to achieve.

Which of the following statements most appropriately describes the situation outlined above, from the perspective of the fresh-food packaging manufacturer?

  1. Value Chain management
  2. Upstream supply chain management
  3. Downstream supply chain management
  4. Pull supply chain management

Answer(s): C






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