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CIPS L3M4 Exam
Team Dynamics and Change (Page 2 )

Updated On: 1-Feb-2026
Page 2 of 19
PDF with 90 Questions

Peter Scholtes developed a matrix which looks at the relationship between how much a leader is perceived to care, and how competent the leader is perceived to be. This matrix is often called the 'trust matrix'.
Based on Scholte's Trust matrix, which of the following terms would apply to a leader that the team thinks cares a lot, and is also very capable?

  1. Trust
  2. Distrust
  3. Affection
  4. Respect

Answer(s): A

Explanation:

This is regarded as the most effective place to be on the matrix, and it is labelled 'trust'. In other words, the team trusts the leader a great deal because the leader is both competent and cares.



Which two of the following are personality traits?

  1. Experience in the military
  2. Social skills
  3. Clean current driving licence
  4. Honesty

Answer(s): B,D

Explanation:

Honesty and social skills; the other options might be described as skills or experience.



The view that workers are naturally lazy, avoid responsibility and are without ambition is in line with Theory (Douglas McGregor):

  1. Z
  2. X
  3. Y
  4. A

Answer(s): B

Explanation:

X - this view is one end of the extreme spectrum created by McGregor to aid discussion and under- standing of management types / styles.
The other extreme being 'Y'.



If the speed of change was incremental, and the extent of change was realignment, what single term might we use to describe this change?

  1. Evolution
  2. Adaptation
  3. Revolution
  4. Reconstruction

Answer(s): B

Explanation:

The correct answer is adaptation.



A team should be a xxxx unit, rather than a collection of individuals'. Select the three words which fit best.

  1. Combative
  2. Co-operative
  3. Cohesive
  4. Collaborative

Answer(s): B,C,D

Explanation:

The odd one out is 'combative' which does not fit.
Any of the others would make sense.



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