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Cisco Renewals Manager (CRM) Questions 16–20 (page: 5)

Updated On: 9-Feb-2026

Which task is the responsibility of the Renewals Manager?

  1. billing recurring revenue contracts
  2. managing recurring revenue risk
  3. driving adoption of specific technologies
  4. managing the Success Plan

Answer(s): D



Which action should a Renewals Manager take first?

  1. Assign an RS to priority accounts
  2. Meet and confirm the AM, CSS, CSM and their resources
  3. Meet the customer and perform a renewals diagnosis
  4. Download contract data and develop a renewals strategy

Answer(s): B



Which statement is the most accurate description of the Health Index?

  1. a tool for service providers to determine what stage of the lifecycle to offering training solutions
  2. an ongoing measurement of customer sentiment
  3. a measurement tool for resolving specific product quality issues and adoption barriers
  4. an ongoing measurement of several key customer health indicators

Answer(s): C



Which statement best summarizes the intended outcome of the Success Plan?

  1. development of a customer-centric view for achieving value from their portfolio
  2. provide scheduling for resolving customer qual y issues
  3. generate financial data that indicates a customer's propensity to renew
  4. grow incremental annual recurring revenue

Answer(s): C



Which is the first step in a solutions-led sales approach?

  1. present quote to customer
  2. examine previous purchases
  3. identify the latest technology release
  4. understand the customer's objectives

Answer(s): C



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