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Supporting Cisco Devices for Field Technicians Questions 26–30 (page: 7)

Updated On: 10-Feb-2026

DRAG DROP (Drag and Drop is not supported)
[Cisco Equipment and Related Hardware]
Drag and drop the steps of the boot sequence process of a Cisco device into order on the right.

  1. See Explanation for the Answer.

Answer(s): A

Explanation:

Step 1 Performs power-on self-test (POST)
Step 2 Loads and runs bootstrap code (firmware)
Step 3 Finds and loads the Cisco IOS software
Step 4 Finds and loads the configuration

Step 5 Runs the configured Cisco IOS software

This startup process is thoroughly described in the FLDTEC course and aligns with Cisco's standard IOS boot process:
POST (Power-On Self-Test): Verifies hardware functionality including memory and interfaces. This occurs immediately upon powering the device.
Bootstrap Code Execution: Bootstrap is a small program in ROM that initiates the boot process. Cisco IOS Loading: Bootstrap locates and loads the IOS from flash memory or another source (e.g., TFTP).
Configuration Loading: The router then loads the startup-config from NVRAM (if available). IOS Execution: Once the configuration is loaded, the device enters operational mode and executes the IOS with the loaded config.

This sequence is vital for field technicians to understand for troubleshooting boot failures or performing device recoveries.



[Troubleshooting Methodologies]
What is the primary purpose of changing the configuration register when performing password recovery?

  1. To erase the entire configuration
  2. To ignore the startup configuration
  3. To unlock all user accounts
  4. To enable advanced debugging features

Answer(s): B

Explanation:

During password recovery on Cisco devices, the configuration register is modified to instruct the device to bypass the startup configuration stored in NVRAM. This allows administrators to access the device without being prompted for existing passwords. The standard procedure involves changing the configuration register value to 0x2142, which tells the device to ignore the startup configuration during the next boot. Once access is gained, the administrator can reset passwords and then restore the original configuration by resetting the configuration register to its default value, typically 0x2102.


Reference:

Supporting Cisco Devices for Field Technicians (FLDTEC) ­ Troubleshooting Methodologies



[Troubleshooting Methodologies]
Which command prompt commands provide the most thorough network diagnostic information when troubleshooting connectivity issues between a Windows PC and a Cisco device?

  1. ipconfig /all ping
  2. netstat -a netsh wlan show interfaces ipconfig /release ipconfig /renew
  3. ping tracert netstat
  4. nslookup arp -a route print

Answer(s): A

Explanation:

When diagnosing network connectivity issues between a Windows PC and a Cisco device, the combination of ipconfig /all and ping commands provides comprehensive information:
ipconfig /all: Displays detailed IP configuration information, including IP addresses, subnet masks, default gateways, DNS servers, and MAC addresses for all network adapters. This information is crucial for verifying correct network settings.
ping: Tests the reachability of a host on an IP network and measures the round-trip time for messages sent from the originating host to a destination computer. It's a fundamental tool for checking connectivity between devices.
While other commands like netstat, tracert, nslookup, arp -a, and route print provide valuable information, ipconfig /all and ping are typically the first and most informative commands used in initial troubleshooting steps.


Reference:

Supporting Cisco Devices for Field Technicians (FLDTEC) ­ Troubleshooting Methodologies



DRAG DROP (Drag and Drop is not supported)
[Cisco Equipment and Related Hardware]
Drag and drop the tools from the left onto the corresponding primary functions on the right.

  1. See Explanation for the Answer.

Answer(s): A

Explanation:



In the FLDTEC curriculum, technicians are trained on physical tools essential for support in the field.
These tools and their uses are explained as follows:
Flash Card Reader: Used with removable CompactFlash cards commonly found in older Cisco routers and switches. These cards hold the IOS image or config files. USB Thumb Drive: Used for transferring IOS files or configs directly to and from Cisco devices that support USB storage. Convenient for portable backups.
RJ-45 Ethernet Loopback Connector: A diagnostic tool that loops the signal back into the port. Helps verify port functionality by simulating a live Ethernet connection. RJ-45 Coupler: Allows two patch cables to be connected, effectively extending the reach of a cable -- useful in setups where a single cable is not long enough.



[Device Configuration and Verification]
Which mode must the console terminal of the device be in before a prewritten configuration is pasted to transfer the configuration from an old device to a new one?

  1. Interface configuration mode
  2. Global configuration mode
  3. Privileged EXEC mode
  4. User EXEC mode

Answer(s): B

Explanation:

To apply a prewritten configuration to a new Cisco device, the console terminal must be in Global Configuration Mode. This mode allows administrators to enter configuration commands that affect the device's overall operation. To access Global Configuration Mode, one must first enter Privileged EXEC Mode by typing enable, and then enter configure terminal. Once in Global Configuration Mode,

the prewritten configuration can be pasted, and the device will accept the commands accordingly.


Reference:

Supporting Cisco Devices for Field Technicians (FLDTEC) ­ Device Configuration and Verification



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