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Supporting Cisco Devices for Field Technicians Questions 21–25 (page: 6)

Updated On: 10-Feb-2026

[Maintenance and RMA Procedures]
What is the primary purpose of backing up the endpoint configuration prior to replacing the device?

  1. To troubleshoot network connectivity issues
  2. To update the firmware of the device
  3. To generate a performance report for the old device
  4. To restore settings on the new device after replacement

Answer(s): D

Explanation:

Backing up the configuration of a network device before replacement is a critical step to ensure business continuity and minimize downtime. The primary purpose of this backup is to restore the existing settings onto the new device, ensuring that it operates identically to the one being replaced. This process includes preserving interface configurations, routing protocols, access control lists, and other essential parameters. By restoring the backed-up configuration to the new device, network administrators can quickly reintegrate it into the network infrastructure without the need for manual reconfiguration, thereby reducing the risk of errors and service disruptions. Options A, B, and C do not align with the primary objective of configuration backups in the context of device replacement.


Reference:

Supporting Cisco Devices for Field Technicians (FLDTEC) ­ Maintenance and RMA Procedures



DRAG DROP (Drag and Drop is not supported)
[Device Configuration and Verification]
Drag and drop the steps from the left into order to capture the status of a Cisco device.

  1. See Explanation for the Answer.

Answer(s): A

Explanation:



This procedure is taught in the FLDTEC course under the Device Configuration and Verification section and reflects standard field technician workflows:
Connect to the console port using a console cable and terminal software (like PuTTY or Tera Term). Access the CLI of the Cisco device by logging in via the console session. Create a log file or enable logging in the terminal emulator to begin capturing output. Check the router status using commands such as show running-config, show ip interface brief, or show version.
Save the output file from the terminal emulator for documentation, troubleshooting, or escalation. This logical flow ensures accurate diagnostics and traceability during field support operations.



DRAG DROP (Drag and Drop is not supported)

[Device Configuration and Verification]



Refer to the exhibit. Drag and drop the command names from the left onto the corresponding elements in the interface configuration mode command structure on the right.

  1. See Explanation for the Answer.

Answer(s): A

Explanation:

Component to configure interface
Interface type FastEthernet
Port 1
Slot 0

This command structure is part of the Device Configuration and Verification section in the FLDTEC course. It teaches how to navigate and configure interfaces on Cisco devices using the IOS CLI:
interface is the global configuration mode command to begin configuring a network interface. FastEthernet specifies the type of interface (could also be GigabitEthernet, Serial, etc.). 0/1 represents the slot/port structure used on Cisco devices:
The first digit (before the slash) is the slot number. The second digit (after the slash) is the port number within that slot. This structure allows Cisco to modularly address interfaces, especially in devices with multiple slots or module-based configurations.



DRAG DROP (Drag and Drop is not supported)
[Cisco IOS Software Basics]
Drag and drop the TFTP statements from the left onto the corresponding categories on the right.

  1. See Explanation for the Answer.

Answer(s): A

Explanation:



The FLDTEC course teaches that TFTP is a lightweight file transfer protocol often used in Cisco devices for transferring configuration files or IOS images, especially in environments where simplicity is more critical than security:

Advantages:
It has a lightweight footprint, making it easy to use and configure. Useful for transferring small files such as backup configs or small IOS images.
Disadvantages:
Lacks encryption and does not support authentication, making it insecure for sensitive or production environments.
Not efficient for large file transfers due to its limited feature set and reliance on UDP (User Datagram Protocol).
This makes TFTP a good fit for trusted internal networks where simplicity is preferred over robust security.



[Device Configuration and Verification]
Which two settings are standard Cisco console connections when configuring a terminal emulator to connect to the console port of a Cisco switch? (Choose two.)

  1. Stop bits: 2
  2. Flow control: Hardware
  3. Speed (baud rate): 9600
  4. Data bits: 8
  5. Parity: Even

Answer(s): C,D

Explanation:

When configuring a terminal emulator (such as PuTTY, Tera Term, or HyperTerminal) to connect to the console port of a Cisco switch, the standard settings are as follows:
Speed (baud rate): 9600
This is the default transmission speed for Cisco console ports, ensuring compatibility across various devices.
Data bits: 8
This setting specifies that each character transmitted consists of 8 data bits, which is standard for most serial communications.

Parity: None
No parity bit is used, meaning there is no additional error-checking bit appended to each character.Wikipedia
Stop bits: 1
One stop bit indicates the end of a character transmission.
Flow control: None
No flow control is employed, allowing continuous data transmission without hardware or software- based pausing.
Therefore, options C (Speed: 9600) and D (Data bits: 8) are correct. Options A (Stop bits: 2), B (Flow control: Hardware), and E (Parity: Even) deviate from the standard settings and may result in communication issues if configured.


Reference:

Supporting Cisco Devices for Field Technicians (FLDTEC) ­ Device Configuration and
Verification



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