Cisco 820-605 Exam
Cisco Customer Success Manager (CSM) (Page 4 )

Updated On: 1-Feb-2026

Which role within a Customer Success organization acts as a single contact point for a customer across multiple technologies?

  1. Delivery Team
  2. Account Manager
  3. Customer Success Manager
  4. Customer Success Specialist

Answer(s): C



What is Quarterly Success Review?

  1. new success plan that focuses on the upcoming goals for the customer.
  2. gap analysis that focuses on the state of the customer's current architecture.
  3. technical analysis that outlines the implementation plan and adoption barriers.
  4. a conversation that outlines key initiatives that are agreed upon in the success plan.

Answer(s): B



Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

  1. KPIs
  2. Stakeholder Map
  3. RACI
  4. Health Index Report

Answer(s): C



Which two adoption outcomes are renewal indicators? (Choose two)

  1. customer testimonial
  2. solution discount
  3. payment schedule
  4. optimized services
  5. training attendance

Answer(s): A,C



Refer to the exhibit.



Which role is accountable for the Develop and validate Success Plan update activity?

  1. Account Manager
  2. Customer Success Manager
  3. Product Sales Specialist
  4. Business Development Manager

Answer(s): B



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