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Free 820-605 Exam Braindumps
Cisco Customer Success Manager (CSM) Questions 18–25 (page: 4)

Updated On: 9-Jul-2026
Page 4 of 24
PDF with 178 Questions

Which analysis model is used to better understand the customer business environment?

  1. dashboard
  2. SWOT
  3. renewal contract
  4. RACI

Answer(s): B



What is a financial implication of churn?

  1. increase in service level
  2. decrease in subscription
  3. expansion of contract
  4. decrease in discounts

Answer(s): B



What is an objective of the Customer Success Manager?

  1. make decisions on behalf of the customer to reduce time to value
  2. train customers to ensure they understand the full capabilities of the solution
  3. help customers recognize the self-service model
  4. solve customer problems to attain business outcomes

Answer(s): D



What is a lagging indicator?

  1. increase in the number of trained users
  2. adoption of a product
  3. development of a new product
  4. increase in the net promoter score

Answer(s): D



Which metric is used to determine how much should be spent to acquire a customer?

  1. ACV
  2. MRR
  3. LTV
  4. ATR

Answer(s): C



In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed.
Which step does the Customer Success Manager take next?

  1. Document the session, stakeholder interests, and metrics for leadership
  2. Create a success plan to be reviewed with the customer at the next review meeting
  3. Provide technical configuration for development
  4. Discuss new opportunities and new products to purchase

Answer(s): B



Which of these is included in a success plan?

  1. confidential customer information
  2. customer business outcomes
  3. customer HR processes
  4. services cost

Answer(s): B,D



DRAG DROP (Drag and Drop is not supported)
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Select and Place:

  1. See Explanation section for answer.

Answer(s): A

Explanation:



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