Free 820-605 Exam Braindumps (page: 8)

Page 8 of 32

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

  1. capability gap
  2. financial gap
  3. consumption gap
  4. organizational gap

Answer(s): C


Reference:

https://www.customersuccessmanager.com/blogs/the-consumption-gap



Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

  1. completion of customer training
  2. confirmation of customer business outcomes
  3. review of product roadmap
  4. scheduling of Quarterly Success Review
  5. agreement of key stakeholders

Answer(s): B,D



Which two actions are in adoption campaign? (Choose two.)

  1. messaging to users on best practice approaches to their solution
  2. messaging to stakeholders on new product releases
  3. messaging to stakeholders on the new features of their solution
  4. survey sent to all end users
  5. renewal reminder to stakeholders

Answer(s): B,C


Reference:

https://support.totango.com/hc/en-us/articles/206811036-Putting-Customer-Success- Campaigns- Into-Action



What is the best method to measure customer consumption of technology?

  1. telemetry and analytics
  2. recurring revenue management
  3. enterprise CRM and incident management
  4. content management

Answer(s): A



Page 8 of 32



Post your Comments and Discuss Cisco® 820-605 exam with other Community members:

José commented on December 14, 2023
Good questions
MEXICO
upvote