What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
Answer(s): C
https://www.customersuccessmanager.com/blogs/the-consumption-gap
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
Answer(s): B,D
Which two actions are in adoption campaign? (Choose two.)
Answer(s): B,C
https://support.totango.com/hc/en-us/articles/206811036-Putting-Customer-Success- Campaigns- Into-Action
What is the best method to measure customer consumption of technology?
Answer(s): A
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José commented on December 14, 2023 Good questions MEXICO upvote
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