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Cisco 820-605 Exam Questions
Cisco Customer Success Manager (CSM) (Page 4 )

Updated On: 13-Mar-2026
Page 4 of 26
PDF with 178 Questions

The Customer Success Manager notices that their customer has delayed going into production.
Which action does the Customer Success Manager consider?

  1. Suggest that the customer replace their existing staff
  2. Provide the customer with a chargeable deployment service
  3. Re-enforce the time to value of the solution
  4. Give the customer a discount on a future purchase

Answer(s): C



Which definition of customer success is true?

  1. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
  2. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
  3. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
  4. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Answer(s): B


Reference:

https://www.gainsight.com/guides/the-essential-guide-to-customer-success/



The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two.)

  1. sustainability
  2. credibility
  3. time to market
  4. business growth
  5. cost efficiency

Answer(s): B,E


Reference:

https://www.tandfonline.com/doi/full/10.1080/17583004.2017.1386533



You notice a decline over time in your customer's usage of your product.
Which action do you consider?

  1. Tell the customer a new solution will soon be available
  2. Carefully tell the customer to get more people to use your product
  3. Re-assess the customer's business process and outline the capability of the solution
  4. Show the customer a comparison of the solution versus the competition

Answer(s): C



Which two actions are critical when communicating with executives? (Choose two.)

  1. Keep services as a primary topic
  2. Focus on the value achieved
  3. Incorporate the sales team's plan
  4. Target executive priorities
  5. Focus on technical details

Answer(s): A,D



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