Ann, a user, received an email from an unknown source with an attachment claiming to be pictures from her beach vacation. When Ann opened the attachment, she was prompted to enable macros. Once the macros were enabled, the antivirus software triggered an alert. The malicious activity was stopped by the antivirus software. Which of the following should be recommended as the FIRST line of defense to prevent this attack vector from reoccurring?
Answer(s): D
A remote end user at an overseas satellite office contacted the help desk requesting an upgrade of the current OS. Which of the following installation methods would be MOST appropriate for this deployment?
Answer(s): B
A network administrator completed a new network topology diagram for help desk technicians to use when troubleshooting via phone calls. In which of the following locations should the diagram be saved?
A user reports the touch screen on a laptop has stopped working since the last Windows update was applied. Which of the following should the technician check FIRST to troubleshoot the issue?
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