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Free 220-1102 Exam Braindumps

A user contacted the help desk to report pop-ups on a company workstation, indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Choose two.)

  1. Scan the computer with the company-provided antivirus software.
  2. Install a new hard drive and clone the user's drive to it.
  3. Deploy an ad-blocking extension to the browser.
  4. Uninstall the company-provided antivirus software.
  5. Click the link in the messages to pay for virus removal.
  6. Perform a reset on the user's web browser.

Answer(s): A,F



A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?

  1. .deb
  2. .vbs
  3. .exe
  4. .app

Answer(s): D



A technician is investigating an employee's smartphone that has the following symptoms:
-The device is hot, even when it is not in use.
-Applications crash, especially when others are launched.
-Certain applications, such as GPS, are in portrait mode when they should be in landscape mode.
Which of the following can the technician do to MOST likely resolve these issues with minimal impact? (Choose two.)

  1. Turn on autorotation.
  2. Activate airplane mode.
  3. Close unnecessary applications.
  4. Perform a factory reset.
  5. Update the device's operating system.
  6. Reinstall the applications that have crashed.

Answer(s): A,C



A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?

  1. Install alternate open-source software in place of the applications with issues.
  2. Run both CPU and memory tests to ensure that all hardware functionality is normal.
  3. Check for any installed patches and roll them back one at a time until the issue is resolved.
  4. Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

Answer(s): C






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