support@Free-Braindumps.com
Register Login
Cisco
CompTIA
ISC
EC-Council
EXIN
Fortinet
ITIL
Juniper
Microsoft
VMware
Avaya
SAP
Google
NVIDIA
Salesforce
Amazon
Palo Alto Networks
ISC2
CrowdStrike
Anthropic
All Vendors
  1. Home
  2. Exams
  3. EXIN
  4. ISO20KF

Free ISO20KF Exam Braindumps
ISO / IEC 20000 Foundation Questions 1–5 (page: 2)

Updated On: 10-Feb-2026
Page 2 of 25
PDF with 116 Questions

Which of the following is Problem Management primarily concerned with?

  1. Looking at Security Plans
  2. Looking at the cause of Incidents
  3. Looking at the Change Plan
  4. Looking at the Release Strategy

Answer(s): B



What is the objective of a Management System?

  1. To define, agree, record and manage levels of services
  2. To ensure that Key Performance Indicators (KPIs) are defined for all IT services
  3. To ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality
  4. To provide the policies and the framework that is needed for the effective management and implementation of all IT services

Answer(s): D



Which of the aspects listed below is included in ISO/IEC 20000?

  1. Customer communication
  2. Employee motivation
  3. Social responsibility
  4. Standard products

Answer(s): A



Which of the following tasks is assigned to each process manager?

  1. Channeling data to Problem Management
  2. Ensuring the process is running effectively and efficiently
  3. Following up on Incidents
  4. Setting up Service Level Agreements with the users

Answer(s): B



Which of the following must be included within the Service Management plan?

  1. Configuration Item (CI) type
  2. Information security controls
  3. Return to normal working
  4. Tools as appropriate to support the processes

Answer(s): D



  PDF
Viewing page 2 of 25
Viewing questions 6 - 10 out of 116 questions


Post your Comments and Discuss EXIN ISO20KF exam prep with other Community members:

AI Tutor AI Tutor 👋 I’m here to help!