QUESTION: 13

What is mandatory to define in the Incident Management procedures?

The escalation of Incidents
The implementation of emergency Changes
The recording of deficiencies in the Configuration Management Database (CMDB)
The recording of Problems

Answer(s): A

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QUESTION: 14

Which of the following is a best practice for Capacity Management?

A Capacity plan documenting the actual performance and the expected requirements should be produced at least annually.
Decisions about service provision should be based on cost effectiveness comparisons.
The resilience of the infrastructure components should be measured and included in the Capacity plan.
The Service Catalog should be maintained and kept up-to-date.

Answer(s): A

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An objective of Capacity Management is to ensure that the service provider has, at all times, sufficient Capacity to meet the current and future agreed demands of the Customer's business needs. What document is produced to support this objective?

Availability Plan
Business Resource Plan
Capacity Plan
Service Management Plan

Answer(s): C

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QUESTION: 16

Availability and Service Continuity Plans need to be developed and reviewed periodically to ensure that requirements are met as agreed in all circumstances, from normal operations through to a major loss of service. What is the minimum level of frequency with which these Plans should be developed and reviewed?

At every change to the business environment
At least annually
At least bi-annually
In accordance with the business needs

Answer(s): B

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Free EXIN ISO20KF Exam Braindumps (page: 5)

QUESTION: 13

QUESTION: 14

QUESTION: 15

QUESTION: 16

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