QUESTION: 9

The Service Provider should check that the Service Management objectives and the plan are being achieved. Which of the following items is not measured as part of this monitoring, measuring or review?

Customer satisfaction
Major non-conformities
Problems
Resource utilization

Answer(s): C

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QUESTION: 10

Which statement below is not a purpose of Supplier Management procedures?

That business transactions between all parties are recorded
That information on the performance of all suppliers can be observed and acted upon
That it is made clear that the supplier cannot subcontract part of the delivered services to the
Service Provider
That the suppliers understand their obligation to the Service Provider

Answer(s): C

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