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Free ITSM20F.EN Exam Braindumps

What would increase the amount of detail in the Configuration Management Database (CMDB)?

  1. Increasing the scope of the CMDB
  2. Increasing the number of attributes of each Configuration Item (CI) in the CMDB
  3. Increasing the number of records in the CMDB
  4. Increasing the use of the CMDB

Answer(s): B



One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends.
Which aspect of Problem Management accomplishes this?

  1. Error Control
  2. Identification of root causes
  3. Proactive Problem Management
  4. Problem Control

Answer(s): C



Quality Management Systems can assist organizations in enhancing what?

  1. Customer satisfaction
  2. ISO/EC 20000
  3. Relationship with third parties
  4. Supplier satisfaction

Answer(s): A



What is a Configuration Baseline?

  1. A benchmark of the service provider's capability
  2. A configuration audit report
  3. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
  4. The change requests allocated to a release

Answer(s): C






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