Free ITSM20F.EN Exam Braindumps (page: 19)

Page 19 of 35

What is the objective of the Security Management process?

  1. to manage information security effectively for critical services only
  2. to manage information security effectively for IT staff
  3. to manage information security effectively relating to the financial administration of service activities
  4. to manage information security effectively within all service activities

Answer(s): D



What is the most common process that is associated with the Service Desk?

  1. Change Management
  2. Configuration Management
  3. Incident Management
  4. Service Level Management

Answer(s): C



Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?

  1. to be able to charge to the correct users of the service
  2. to be able to provide reports to management
  3. to prevent repetitive occurrence of Incidents
  4. to provide input to the Capacity Database

Answer(s): C



What is the purpose of CobiT™?

  1. to provide a high level process model that organizes a broad range of IT activities
  2. to provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool
  3. to provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements
  4. to provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks

Answer(s): D



Page 19 of 35



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