QUESTION: 37

Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

True
False

Answer(s): A

Reference:

https://help.mypurecloud.com/articles/phone-redundancy/

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QUESTION: 38

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

With multiple active calls, click and drag an unselected call onto the previously selected call details.
Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.
Have all attendees call you. When all calls are active, click the Start Conference button.

Answer(s): A,D

Reference:

https://help.mypurecloud.com/articles/make-a-conference-call/

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QUESTION: 39

Which of the following statements about WebRTC phones is incorrect?

Genesys Cloud CX WebRTC phone runs in the browser.
A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.
It is assigned to a specific user and only that user has permission to use the phone.
A WebRTC phone can be used even when disconnected from the Cloud.

Answer(s): D

Reference:

https://help.mypurecloud.com/articles/troubleshoot-genesys-cloud-webrtc-phone/

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QUESTION: 40

In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.
Creating a number-plan to identify premium-rate numbers.
Manually training users to prevent calling premium-rate numbers.
Configuring trunks to identify premium-rate numbers.

Answer(s): D

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Free GCP-GCX Exam Braindumps (page: 10)

QUESTION: 37

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QUESTION: 40