Free GCP-GCX Exam Braindumps (page: 14)

Page 14 of 28

Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues. Which of the following views can help Eva identify such issues?

  1. Agents Wrap-Up Interval Detail
  2. Agents Schedule Detail
  3. Agents Evaluation Detail
  4. Agents Interactions Detail

Answer(s): D


Reference:

https://help.mypurecloud.com/articles/agents-interactions-detail-view/



Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level. Which of the following will help her view specific information about the queue in real-time?

  1. My Queues Activity
  2. Queues Activity
  3. Queue Performance
  4. Performance Dashboard

Answer(s): B



Select all available options for adding widgets to a performance dashboard. (Choose four.)

  1. Agent Status
  2. Grid
  3. Text
  4. Metric
  5. Interaction
  6. Chart

Answer(s): A,D,E,F



Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

  1. Internet Explorer
  2. Firefox
  3. Chrome
  4. Safari
  5. Opera

Answer(s): C,D


Reference:

https://all.docs.genesys.com/WID/Current/Developer/GWCSupportedBrowsers



Page 14 of 28



Post your Comments and Discuss Genesys GCP-GCX exam with other Community members:

kagelelo commented on November 14, 2024
how do you pass the ged science test
Anonymous
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Chris Nalla commented on November 14, 2024
Very insightful piece.
Anonymous
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baba commented on November 14, 2024
want to learn
Anonymous
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Anand commented on November 14, 2024
Not bad at all. It covers all the exam topics and it provides some insight to the types of questions that you are going to see in real exam.
INDIA
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Godlover commented on November 14, 2024
Very up to date. I passed my exams. I studied very well though. But the past questions was exceedingly helpful too. Just practice the questions as much as you can. As for me I practiced all, and repracticed about 350 questions again before the exams day.
Anonymous
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LasNumber commented on November 14, 2024
This Are Very Useful Q's and A's. on exam some Questions wont come as they are but mostly will come as the are. Study to Know
Anonymous
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Yeshwanth commented on November 14, 2024
Nice Questions and helpful for exam preparation.
Anonymous
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Jenil Gandhi commented on November 14, 2024
Hi everyone could sone share the certification voucher for PD2.
INDIA
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Nicole commented on November 13, 2024
I am working towards my exam. Finding these prep to be very useful
CANADA
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Nicole commented on November 13, 2024
Very helpful
CANADA
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Bianca commented on November 13, 2024
Consistent questions
Anonymous
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Larry commented on November 13, 2024
Good content
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Dipu commented on November 13, 2024
Great Source , i feel really good questions
Anonymous
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Dipu commented on November 13, 2024
Nice questions
Anonymous
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Nathaniel Okeke commented on November 13, 2024
nice way to practice for the exam
Anonymous
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Ashwini commented on November 13, 2024
I would appreciate for resources you can provide
INDIA
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Ganiyu Ogunlana commented on November 13, 2024
Great Insight into the exams
Anonymous
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Vuyo commented on November 13, 2024
Very Helpful
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Suleman khan commented on November 13, 2024
Huawei is my favourite I'm enjoying these questions
PAKISTAN
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Pandiyan Venkatraman commented on November 13, 2024
good question
Anonymous
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Eb'Oney commented on November 12, 2024
I think the answer here should be B. Split the Logged column by using at as the delimiter
UNITED STATES
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Hadiza commented on November 12, 2024
useful for exam preparation
Anonymous
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Hadiza commented on November 12, 2024
inspiring and educative
Anonymous
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Hadiza commented on November 12, 2024
Highly resourceful
Anonymous
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Naomie commented on November 12, 2024
Good material very helpful.
Anonymous
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dodol commented on November 12, 2024
ok real exam
Anonymous
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PA commented on November 11, 2024
This questions are valid in Canada. I passed the exam.
CANADA
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JP commented on November 11, 2024
Très intéréssant pour valider son apprentissage
SWITZERLAND
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JP commented on November 11, 2024
Good for exam preparation
SWITZERLAND
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K.U commented on November 11, 2024
@Dane, Yes, questions are very similar to content of real exam. I managed to pass the test.
Anonymous
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siva N commented on November 11, 2024
this absolutely make the test easy!!!
INDIA
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Isadora Guimarães commented on November 10, 2024
Very good to study
UNITED STATES
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Noah commented on November 10, 2024
Does this dump include the lab solution as well?
Anonymous
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Cardo commented on November 10, 2024
Helpful explanations
Anonymous
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