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Free GCP-GCX Exam Braindumps (page: 13)

Page 13 of 28
PDF with 171 Questions

You suspect that one of your agents is not productive.
Which report would you run to view the agent's time on breaks and login/logout details?

  1. Interaction Details Report
  2. User Status Detail Report
  3. Agent Metrics Report
  4. Queue Metrics Daily Report

Answer(s): B


Reference:

https://help.mypurecloud.com/articles/user-status-detail-report/



Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time. Which of the following options would help him perform his task?

  1. Documents
  2. Directory
  3. Workspaces
  4. Activity

Answer(s): D



Which view displays current metrics and information about queues if you have a membership?

  1. Queues Activity
  2. Queues Performance
  3. My Queues Activity
  4. Queues

Answer(s): C


Reference:

https://help.mypurecloud.com/articles/my-queues-activity-view/



What is the maximum limit for creating performance dashboards for private users?

  1. 10
  2. 15
  3. 20
  4. 25

Answer(s): C


Reference:

https://help.mypurecloud.com/articles/performance-dashboardsoverview/#:~:text=From%20Performance%20Dashboards%2C%20you%20can,create%20up%20to%2020%20dashboards



Page 13 of 28



Post your Comments and Discuss Genesys GCP-GCX exam with other Community members:

JK commented on September 18, 2024
Helpful questions
Anonymous
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jalal ali commented on September 18, 2024
What factors should be considered when evaluating the independence of the internal audit activity by a peer review team?
Anonymous
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Good Questions
Anonymous
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doctor kekana commented on September 18, 2024
hope to pass
Anonymous
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