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Free HD0-300 Exam Braindumps (page: 12)

Page 11 of 45
PDF with 176 Questions

What deductive reasoning based on?

  1. Internet research
  2. Future trends predication
  3. Logical steps and analysis
  4. A general consensus of opinion

Answer(s): C



When major system or application problems occur. Which two tasks should the Help Desk perform to minimize the Impact on customers? (Choose two)

  1. escalate the problem
  2. direct all calls to voice mail
  3. notify the customer community
  4. provide updates on the resolution status

Answer(s): C,D



Which three methods clarify understanding of organizational missions, strategies, weakness, and capabilities? (Choose three)

  1. focus groups
  2. round-table meeting with employees
  3. consistent and right-impact feedback to team members
  4. interviews with key stakeholders, customers, and leaders

Answer(s): A,B,D



What are two ways a Help Desk manager can improve awareness and consideration of other business units in Help Desk planning? (Choose two)

  1. require regular meetings with your employees
  2. review historical successes and failure of the organization
  3. create clear roles and responsibilities for all team members
  4. participate in enterprise-wide initiatives and cross-functional teams

Answer(s): B,D






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