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Free HD0-300 Exam Braindumps
HD0-300 HDI Help Desk Manager Questions 51–55 (page: 12)

Updated On: 9-Feb-2026
Page 12 of 37
PDF with 176 Questions

Which two benefits do managers receive for conducting customer satisfaction surveys and reporting the results? (Choose two)

  1. Customers care how your Help Desk is doing
  2. Help Desk performance can be measured against expectations
  3. Customers are more likely to provide responses of future survey's
  4. The feedback may indicate whether or not you are meeting your mission

Answer(s): B,D



What are two benefits of external outsourcing?

  1. It improves teamwork
  2. It frees up space and equipment for internal growth.
  3. It allows rapid improvement in support quality without impacting the customers being supported
  4. It allows management to focus on the quality of the service provided rather than on the processes for delivering the service

Answer(s): B,D



What should the Help Desk consider when working with different customers?

  1. All customers consider their problem to be an emergency
  2. All customers are unique individuals with their own perceptions
  3. All customers have similar expectations regarding quality service
  4. Customers who work for the same company have similar expectations

Answer(s): B



Which two commonly used technologies provide near real-time feedback on organizational performance? (Choose two)

  1. web
  2. e-mail
  3. telephone
  4. Call Management Systems
  5. Broadcast messaging devices

Answer(s): D,E



What are two roles of expert systems in Help Desk applications? (Choose two)

  1. to narrow down the type of problem and suggest resolutions
  2. to provide Help Desk analysts with answers to every customer QUESTION NO:
  3. to provide a direct channel to vendor's marketing departments for new systems
  4. to provide assistances to second-level analysts for more advanced troubleshooting

Answer(s): A,D



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