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Free HD0-300 Exam Braindumps (page: 13)

Page 12 of 45
PDF with 176 Questions

What should you consider when performing workforce scheduling and resource planning? (Choose three)

  1. insourcing and outsourcing procedures
  2. the random nature of call arrival patterns
  3. the need to identify required staffing based on projected volume
  4. how to project future workloads based on past request arrival patterns

Answer(s): B,C,D



What should be clearly communicated to stakeholders when marketing a support center?

  1. the support center's staffing requirements
  2. the support center's implementation timelines
  3. the support center's infrastructure requirements
  4. the support center's effect on operational productivity

Answer(s): D



Which four factors are important when dealing with an individual's performance problem? (Choose four)

  1. timeliness
  2. personality
  3. consequences
  4. specific details
  5. performance responsibility

Answer(s): A,C,D,E



By asking customers to evaluate your present performance and suggest improvements what can you manage?

  1. financial trends
  2. communications
  3. direct labour resourcing
  4. stakeholder expectations

Answer(s): D






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