Free HD0-300 Exam Braindumps (page: 11)

Page 10 of 45

What is the benefit of outsourcing compared to insourcing?

  1. improved quality
  2. improved average speed of answer
  3. greater control of support resources
  4. lower capital cost for equipment and systems

Answer(s): D



What should analysts db to ensure that a shared work environment is effective?

  1. use discretion and courtesy
  2. play music to reduce stress levels
  3. makes the environment as comfortable as possible with pictures and colors.
  4. Allow employees to adjust their workstations to meet their personal needs

Answer(s): A



What should the Help Desk manager attend to in order to better understand the needs and feelings of others? (Choose two)

  1. written documentation
  2. verbal communications
  3. non-verbal communications
  4. past performance problems

Answer(s): B,C



Which three actions can you take to reduce the risk of customer conflict? (Choose three)

  1. be respectful
  2. do not interrupt
  3. let the customer vent
  4. change your rate of speech
  5. change the tone in your voice

Answer(s): A,B,C






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