To provide better service, a customer gives your Help Desk remote access privileges to their system. What are theses privileges known as?

Answer(s): D

What are two advantages of Computer Telephony integration applications? (Choose two)

It enables intelligent routing of calls.
It reduces costs by increasing productivity.
It allows effective communication over the internet.
The manual logging of call-related information can be used for invoicing purposes.

Answer(s): A,B

What should you do to ensure that your Help Desk support strategies align with the organization being supported?

minimize cost
propose the highest level of support possible
study best practices for top performing organizations and set your strategies accordingly
consider the impact of the proposed services on the success of the organization as a whole

Answer(s): D