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Free QQ0-100 Exam Braindumps (page: 2)

Page 2 of 30
PDF with 116 Questions

What are two benefits of encouraging customers to follow standard procedures? (Choose two.)

  1. Keeps customers up-to-date on new applications
  2. Results in customers calling less frequently
  3. Helps customers make better decisions
  4. Improves quality and accuracy

Answer(s): C,D



You are working as a help desk analyst and receive a call from the network administrator informing you that a server is down. Which action should you perform first?

  1. Inform the other help desk analysts
  2. Troubleshoot the problem yourself
  3. Call all customers that use the server
  4. Wait for customers to call the help desk

Answer(s): A



You are having a trouble understanding a customer with a strong accent. The first thing you should do is ______?

  1. Find someone else who can understand the customer better
  2. Ask the customer is there is someone else in their organization for you to talk to
  3. Inform the customer that you cannot understand them and there is nothing you can do to help them
  4. Tell the customer you are having difficulty understanding them

Answer(s): D



What are three key strengths of critical thinkers? (Choose three.)

  1. They are logical
  2. They are empathetic
  3. They are analytical
  4. They areorganised

Answer(s): A,C,D



Page 2 of 30



Post your Comments and Discuss HDI QQ0-100 exam with other Community members:

Tom commented on July 04, 2018
These questions are BANG ON! Just passed my exam. Thanks guys.
CROATIA (Local Name: Hrvatska)
upvote

Bader ALQAHTANI commented on July 02, 2018
I ordered the dump of exam 70-740 ,I hope it helpful.
UNITED STATES
upvote

Tom commented on April 08, 2018
This is a valid dump with correct questions and answers.
CROATIA (Local Name: Hrvatska)
upvote