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Free QQ0-200 Exam Braindumps
QQ0-200 HDI: Qualified Help Desk Senior Analyst Questions 46–50 (page: 11)

Updated On: 9-Feb-2026
Page 11 of 24
PDF with 114 Questions

What are the three most likely disadvantages of cross-functional teams? (Choose three)

  1. They may pull staff away from their normal duties.
  2. They may hinder interdepartmental rapport.
  3. They may be time consuming.
  4. Departmental managers may lose control.

Answer(s): A,C,D



Which is the responsibility of a system administrator in a large corporate environment? (Choose 1)

  1. Application capacity planning
  2. Database installation
  3. Network capacity planning
  4. Operating system upgrades

Answer(s): D



What are two commonly used problem identification methods for extracting information from customers? (Choose 2)

  1. Unstructured information gathering.
  2. Structured information gathering.
  3. Logical analysis.
  4. Root cause discussions.

Answer(s): A,B



What is a common method used to analyse measurements? (Choose 1)

  1. Root cause analysis.
  2. Current state assessment.
  3. Service level agreements.
  4. Trend analysis.

Answer(s): D



What is unstructured information gathering? (Choose 1)

  1. Not using acronyms and speaking at the customer's level.
  2. Asking questions in a free-form manner.
  3. Identifying what happened vs. what was expected.
  4. Using open questions to get customers to talk.

Answer(s): B



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