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Free QQ0-300 Exam Braindumps (page: 8)

Page 7 of 25
PDF with 116 Questions

Which two commonly used technologies provide near real-time feedback on organizational performance? (Choose two.)

  1. Call Management Systems
  2. web
  3. telephone
  4. e-mail
  5. broadcast messaging devices

Answer(s): A,E



Which three metric calculations impact customer satisfaction? (Choose three.)

  1. First Call Resolution Rate
  2. Average After Call Work Time
  3. Abandonment Rate
  4. Average Talk Time
  5. Averaged Speed of Answer

Answer(s): A,C,E



What are three benefits of mentoring programs? (Choose three.)

  1. They help team members improve.
  2. They allow team members potential growth opportunities.
  3. They help team members develop strategic vision statements.
  4. They help retain personnel with optimal skills.

Answer(s): A,B,D



What should you consider when performing workforce scheduling and resource planning?
(Choose three.)

  1. the random nature of call arrival patterns
  2. how to project future workloads based on past request arrival patterns
  3. the need to identify required staffing based on projected volume
  4. insourcing and outsourcing procedures

Answer(s): A,B,C






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