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Free QQ0-300 Exam Braindumps (page: 7)

Page 6 of 25
PDF with 116 Questions

Customer satisfaction surveys provide feedback on _____. (Choose two.)

  1. corporate directives
  2. how well you are fulfilling your mission
  3. how to create levels of service that are negotiated and standardized
  4. your Help Desk's performance

Answer(s): B,D



What are three ways to maintain a balanced and positive outlook when adapting to new situations, priorities, or demands? (Choose three.)

  1. identify trends in service, and then develop resources to meet those trends
  2. concentrate on common goals during times of disagreement
  3. develop interests outside of work to provide a stress-free zone
  4. create a personal network of advisors with whom you can share problems and concerns

Answer(s): B,C,D



What are two benefits of external outsourcing compared to contract staffing? (Choose two.)

  1. fewer employee benefit issues
  2. fewer management issues
  3. the ability to easily extend the hours of support
  4. the ability to handle peak periods associated with new technology rollouts

Answer(s): B,C



What should the Help Desk manager attend to in order to better understand the needs and feelings of others? (Choose two.)

  1. past performance problems
  2. verbal communications
  3. written documentation
  4. non-verbal communications

Answer(s): B,D






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