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Free QQ0-300 Exam Braindumps (page: 9)

Page 8 of 25
PDF with 116 Questions

What should the Help Desk consider when working with different customers?

  1. Customers who work for the same company have similar expectations.
  2. All customers consider their problem to be an emergency.
  3. All customers are unique individuals with their own perceptions.
  4. All customers have similar expectations regarding quality service.

Answer(s): C



What should be clearly communicated to stakeholders when marketing a support center?

  1. the support center's staffing requirements
  2. the support center's implementation timelines
  3. the support center's infrastructure requirements
  4. the support center's effect on operational productivity

Answer(s): D



Which two actions ensure consistent customer service? (Choose two.)

  1. acknowledge the benefit of the customer's idea
  2. ensure that customers are aware of Help Desk contributions
  3. ascertain that priority and severity levels are congruent
  4. provide everyone on the Help Desk with similar training

Answer(s): C,D



In which three ways should you provide direction and focus during ambiguous or chaotic circumstances? (Choose three.)

  1. demonstrate knowledge, use, and understanding of new team problem management
  2. sympathize with team members and leverage your presence to help provide clarity
  3. create a communication hub so that people can get accurate information
  4. provide an environment in which team members can experience a sense of continuity and control in their work lives

Answer(s): B,C,D






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