Healthcare CPHQ Exam Questions
Certified Professional in Healthcare Quality (Page 4 )

Updated On: 16-Feb-2026

_________________ refers to the "degree to which individuals and groups are able to obtain needed services."

  1. Responsiveness to patient preferences
  2. Amenities
  3. Equity
  4. Access

Answer(s): D



In earlier formulations, responsiveness to patients' preferences was just one of the factors seen as determining the quality of patient clinician interpersonal relationship. But, now it is translated into many factors. Which of the following is out of such factors?

  1. Respect for patients' values
  2. Respect for patients' preferences
  3. Respect for patients' expressed needs
  4. Respect for Respect for patient's convenience

Answer(s): A,B,C



Efficiency refers how well resources are used in achieving a given result. Efficiency whenever the resources used to produce a given output are _____________.

  1. Reduces, reduced
  2. Increases, increased
  3. Improves, reduced
  4. It is truly situation dependent

Answer(s): C



In general, as the amounts spent on providing services for a particular condition grow, diminishing returns set in meaning that each unit of expenditure yield ever-smaller benefits until a point where ________________.

  1. No additional benefits accrue from adding more care
  2. Additional benefits are too small to justify the added costs
  3. There is displacement of more useful care
  4. perfection is within the reach of all individuals

Answer(s): A



"Quality is the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge." This is the definition of Quality care often quoted by:

  1. IOM
  2. IHI
  3. HQCB
  4. OCHP

Answer(s): A






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