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Healthcare CPHQ Exam Questions
Certified Professional in Healthcare Quality (Page 3 )

Updated On: 15-Feb-2026
Page 3 of 42
PDF with 685 Questions

There is a story of an intensive care unit (ICU) at Dominican Hospital in Santa Cruz Country, California. Dominican, a 379-bed community hospital, is part of the 41-hospital Catholic Healthcare West system. "We used to replace ventilator circuit for incubated patients daily because we thought this helped to prevent pneumonia, " explained Lee Vanderpool, vice president. ""But the evidence shows that the more you interfere with that device, the more often you risk introducing infection. It turns out it is often better to leave it alone until it begins to become cloudy, or `gunky, ' as the no clinicians say." The hospital staff learned an important lesson from this experience that:

  1. Evidence is more powerful than intuition
  2. Intuition is more powerful than evidence
  3. Efforts improve mortality rate
  4. Introduction f a new protocol, or any new idea, involves education

Answer(s): A



A number of attributes can characterize the quality of healthcare services. As, there are different groups involved in healthcare, such as physicians, patients and health insurers, tend to attach different levels of importance to particular attributes and as a result define quality care differently. Which of the following is/are NOT out of those attributes?

  1. Technical performance
  2. Responsiveness to patient preferences
  3. Excess staff
  4. Amenities

Answer(s): C



Quality and technical performance refers to how well current scientific medical knowledge and technology are applied in a given situation. It is usually assessed in terms of:

  1. Timeliness and accuracy of the diagnosis
  2. Appropriateness of therapy and other medical interventions are performed
  3. The quality of interpersonal relationships
  4. Both A & B

Answer(s): D



The quality of amenities of care refers to the characteristics of the setting in which the encounter between patient and clinician takes place, such as:

  1. Comfort
  2. Comfort, care and access
  3. Comfort, convenience and privacy
  4. Responsive to patient preferences

Answer(s): C



Amenities may cover areas as mentioned below EXCEPT:

  1. Ample and convenient parking
  2. Good directional signs
  3. Comfortable waiting rooms
  4. Vast and facilitated food providing area

Answer(s): D






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