IBM C2010-659 Exam Prep
Fundamentals of Applying IBM SmartCloud Control Desk V1 (Page 2 )

Which statement best describes the Service Request Management functionality in IBM
SmartCloud Control Desk?

A. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single
integrated platform.
B. A tool that enables users to request, deploy, monitor and manage cloud computing services.
It also provides traceable approvals and processes.
C. A tool that helps customers manage, audit, and coordinate change and configuration
management processes using user interlaces and workflows that facilitate cross-silo
cooperation.
D. A tool that provides a comprehensive and modular approach to integrated service desk and
service catalog management enabling IT personnel to improve the efficiency of service delivery
and to drive down operating costs.

Answer(s): D
QUESTION: 6
Which format is used to import and export workflow processes in IBM SmartCloud Control
Desk?

A. XSL
B. Java
C. XML
D. VBS

Answer(s): C
QUESTION: 7
An end user is presented with fields to gather specific or additional data when creating a service
request from the Self Service Center. Where are these fields presented to the service desk
agent when working the ticket?

A. Activities tab
B. Specification tab
C. Solutions Details tab
D. Service Request tab in the Details section

Answer(s): B
QUESTION: 8
Which statement is true regarding Work Type settings?

A. Start and Complete Status are mandatory fields to create a work type.
B. Work types can be defined Work Order, Change, Release, and Process Request record
types.
C. In order for Work Type settings to be available a restart of the MXServer application server is
required.
D. To access Work Type settings go to Administration> Organizations, find the desired