IBM C2010-659 Exam Prep
Fundamentals of Applying IBM SmartCloud Control Desk V1 (Page 3 )

Organization then Select Action> Labor Options > Work Type.

Answer(s): C
QUESTION: 9
What is a responsibility of the Service Catalog Designer?

A. To define which services are available to which users
B. To provide Service Level Agreement details for catalog entries
C. To determine which catalog views should be added or deleted
D. To keep the entries aligned with the services in the IT Portfolio

Answer(s): D
QUESTION: 10
Which application is used in IBM SmartCloud Control Desk to configure an event that is
triggered when a record is found that meets the conditions defined by an escalation point or
workflow process?

A. Actions
B. Automation Scripts
C. Activities and Tasks
D. Service Level Agreements

Answer(s): A
QUESTION: 11
The Start Center's Help menu provides links to which two resources? (Choose two.)

A. IBM Redbooks
B. Self Service Help
C. StartCenterHelp
D. IBM Electronic Support
E. IBM developer Works Wiki

Answer(s): C, D
QUESTION: 12
Which ticket type must be used to investigate the underlying cause of a set of issues?

A. Incident
B. Solution
C. Problem
D. Process Request

Answer(s): C