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IFMA CFM Exam
Certified Facility Manager (Page 7 )

Updated On: 9-Feb-2026
Page 7 of 52
PDF with 251 Questions

In an indoor office environment, what is the MOST common complaint received by the facilities department?

  1. Indoor air quality
  2. Heating and cooling
  3. Janitorial issues
  4. Ergonomics issues

Answer(s): B

Explanation:

The most common facility-related complaint in an office environment is heating and cooling (B) due to personal temperature preferences and HVAC inconsistencies. Temperature-related issues impact comfort, productivity, and energy efficiency.
Why not other options?
(A) Indoor air quality is important but is not the most frequent complaint. (C) Janitorial complaints occur but do not rank as high as heating/cooling issues. (D) Ergonomic concerns exist but are less common than temperature complaints.


Reference:

IFMA Core Competency ­ Operations & Maintenance



A new Building Management System (BMS) has been implemented, and the system is ready to launch.
What should be provided?

  1. Trend reports
  2. Data relevant for managerial reports
  3. Third-party systems to the BMS
  4. Stakeholder buy-in for the new BMS

Answer(s): D

Explanation:

Stakeholder buy-in (D) is essential for the successful launch of a BMS because it ensures proper usage, compliance, and integration into daily operations.
Why is this important?

Employees and managers must understand how the system benefits operations.
Encourages adoption and proper system utilization.
Why not other options?
(A) Trend reports are valuable post-implementation but are not a launch requirement. (B) Managerial reports are generated later for performance assessment. (C) Third-party system integration is important but not the primary launch requirement.


Reference:

IFMA Core Competency ­ Facility Information & Technology Management



A facility manager has an employee who is highly creative and provides a web-based solution for many projects, even when it is not a solution for the customer. The facility manager needs to support innovation while still holding the employee accountable for business needs.
Which action can be taken to support both innovation and customer requirements?

  1. Provide feedback from customers
  2. Provide quality training
  3. Review solutions in advance of work
  4. Coach on recognition of business needs

Answer(s): D

Explanation:

Coaching on recognition of business needs (D) ensures that creativity aligns with practical and customer-focused solutions.
Why is this the best choice?
Encourages innovation while ensuring solutions meet organizational goals.
Why not other options?
(A) Customer feedback is useful but does not guide the employee proactively. (B) Quality training is beneficial but does not directly address the misalignment issue. (C) Reviewing solutions in advance can be time-consuming and does not develop the employee's decision-making skills.


Reference:

IFMA Core Competency ­ Leadership & Strategy



What is the most important factor to consider when upgrading the Building Management System (BMS)?

  1. The provider indicates the software version is obsolete
  2. Requirement to automate FM tasks
  3. An upgraded version is now available from the manufacturer
  4. Additional metrics are required for management reporting

Answer(s): B

Explanation:

The requirement to automate FM tasks (B) is the most critical factor in upgrading a BMS, as automation improves efficiency, reduces costs, and enhances operational control.
Why this option?
Automation leads to better facility management, energy efficiency, and maintenance scheduling.
Why not other options?
(A) Software obsolescence alone does not justify an upgrade unless it affects functionality. (C) A new version does not necessarily mean an upgrade is needed. (D) Additional metrics are helpful but are secondary to core automation needs.


Reference:

IFMA Core Competency ­ Facility Information & Technology Management



What purpose does project evaluation serve?

  1. To assess whether the project's objectives are being met
  2. To resolve claims and disputes in a timely manner
  3. To provide control of a project
  4. To track and monitor project progress

Answer(s): A

Explanation:

Project evaluation assesses whether the project's objectives are being met (A) by reviewing performance, deliverables, and alignment with organizational goals.
Key aspects of project evaluation include:
Measuring efficiency and effectiveness
Identifying areas for improvement
Ensuring alignment with strategic objectives
Why not other options?

(B) Resolving disputes is a legal or contractual matter, not the main purpose of evaluation. (C) Providing project control relates to project management but does not define evaluation. (D) Tracking progress is part of monitoring, which is separate from evaluation.


Reference:

IFMA Core Competency ­ Project Management






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