Which of the following criteria would be most useful to a sales department manager in evaluating the performance of the manager's customer-service group?
Answer(s): D
A criterion that requires all customer inquiries to be answered within 7 days of receipt permits accurate measurement of performance. The quantitative and specific nature of the appraisal using this standard avoids the vagueness, subjectivity, and personal bias that may afflict other forms of personnel evaluations.
An example of an internal nonfinancial benchmark is:
Benchmarking is a continuous evaluation of the practices of the best organizations in their class and the adaptation of processes to reflect the best of these practices. It requires analysis and measurement of key outputs against those of the best organizations. This procedure also involves identifying the underlying key actions and causes that contribute to the performance difference. The percentage of orders delivered on time at the company's most efficient plant is an example of an internal nonfinancial benchmark.
The primary reason for adopting TOM was to achieve:
Answer(s): A
TOM is an integrated system that anticipates, meets, and exceeds customers needs, wants, and expectations. The management and employees of a large household goods moving company decided to adopt total quality management TOM) and continuous improvement CI). The company believes that if it became nationally known as adhering to TOM and CI, one result would be an increase in the company's profits and market share.
What should the company focus on to achieve quality more economically?
Answer(s): B
Prevention attempts to avoid defective output. Prevention costs include preventive maintenance, employee training, review of equipment design, and evaluation of suppliers. Prevention is less costly than detection and correction of defective output.
Post your Comments and Discuss IIA IIA-CIA-Part3 exam prep with other Community members:
Gosia Commented on February 04, 2025 Hi, did you have the same questions on exams? POLAND
Becky Commented on January 09, 2025 Exam collections here awesome. Kudos Anonymous
Shehata mohamed Commented on December 13, 2023 Many thanks cia part 3 Anonymous
IIA-CIA-Part3 Commented on July 16, 2023 CIA Exam Part Three: Business Knowledge for Internal Auditing Anonymous
KC Commented on December 20, 2017 Very helpful. For a another braindump I paid almost 4 times this and got the same material. Then I came across this site. Can't believe the same set of questions and answers are sold for almost a fraction of a price with much better quality and support. UNITED STATES
Our website is free, but we have to fight against bots and content theft. We're sorry for the inconvenience caused by these security measures. You can access the rest of the IIA-CIA-Part3 content, but please register or login to continue.