A traditional quality control process in manufacturing consists of mass inspection of goods only at the end of a production process. A major deficiency of the traditional control process is that:
Answer(s): D
The process used to produce the goods is not thoroughly reviewed and evaluated for efficiency and effectiveness. Preventing defects and increasing efficiency by improving the production process raises quality standards and decreases costs.
Under a total quality management TOM) approach:
Answer(s): A
Total quality management emphasizes quality as a basic organizational function. TOM is the continuous pursuit of quality in every aspect of organizational activities. One of the basic tenets of TOM is doing it right the first time. Thus, errors should be caught and corrected at the source.
Which of the following is a characteristic of total quality management TQM)?
According to management theorist VV). Edwards Deming's well-known 14 points. Education and self-improvement are essential. Knowledge is opportunity. Hence. Continuous improvement should be everyone's primary career objective.
In which of the following organizational structures does total quality management TOM) work best?
Answer(s): C
TOM advocates replacement of the traditional hierarchal structure with teams of people from different specialties. This change follows from TQM's emphasis on empowering employees and teamwork. Employees should have proper training, necessary information, and the best tools; be fully engaged in the decision process; and receive fair compensation. If such empowered employees are assembled in teams of individuals with the required skills, TOM theorists believe they will be more effective than people performing their tasks separately in a rigid structure.
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