Which of the following is true concerning generic influence tactics?
Answer(s): B
Management literature describes generic influence tactics that may be used in any direction. As noted by researchers, ingratiating tactics attempt to raise the other person's self-esteem prior to a request.
Which of the following is not an example of positive reinforcement of behavior?
Positive reinforcement encourages a desired behavior by following it with the presentation of a reward. Punishment, on the other hand, discourages an undesired behavior by following it with a negative consequence. While punishment ideally should follow every occurrence of an undesirable behavior, this is not always possible. Thus, even though written warnings are given to employees only after every other absence, the action is considered punishment, not positive reinforcement.
The director of internal auditing for a large company has established an excellent reputation because of her strong professional credentials and tactful but firm handling of auditor-auditee relationships. With regard to auditees, she must rely upon what sources of power?
Answer(s): C
The internal audit director has no formal (legitimate or position) power over auditees. Nor does she have the power to coerce (punish) or reward them. Rather, her ability to exert power (influence others) must derive from her specialized ability and knowledge and the force of her personal qualities.
The punishing of employees is made less effective by
The most effective discipline requires immediate corrective action to eliminate the negative effects of the undesirable employee conduct and to establish and reinforce appropriate behavior. Delay merely invites more serious consequences. Moreover, the punishment should becommensurate with the offense, and the employee should clearly perceive the relationship between the punishment and the behavior.
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K.Tho Commented on October 05, 2023 Very helpful UNITED STATES
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