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IIBA CCBA Exam Questions
Certification of Competency in Business Analysis (Page 11 )

Updated On: 5-Mar-2026
Page 11 of 104
PDF with 638 Questions

There are three inputs for stakeholder analysis.
Which input describes the organizational units that exist and their interactions with one another?

  1. Business need
  2. Enterprise architecture
  3. Matrix structure
  4. Organizational process asset

Answer(s): B

Explanation:

The enterprise architecture describes the relationship among the organizational units and how the organizational units act with one another.
Answer A is incorrect. The business need describes business requirements, solution scope, and solution requirements.
Answer C is incorrect. A matrix structure is not one of the three inputs to stakeholder analysis. Answer D is incorrect. Organizational process assets describe organizational policies, procedures,

forms, and methodologies the business analyst is to follow.



You are the business analyst in your organization. Management comes to you with a customer complaint that they'd like you to analyze.
What's the common task associated with customer complaints or loss of revenue?

  1. Stakeholder assessment of implementation
  2. Issue management and identification
  3. Evaluation of a business need
  4. Capability assessment

Answer(s): C

Explanation:

When there are customer complaints, loss of revenue, or new market opportunities, the best course of action is the evaluation of a business need.
Answer D is incorrect. Capability assessments are useful, but they happen after defining and evaluating the business need.
Answer B is incorrect. Issue management and identification cannot be the best answer for understanding and research customer complaints.
Answer A is incorrect. Stakeholder assessment of implementation is not a valid business analysis activity.



Kelly is the business analyst for her organization and she's identifying roles and responsibilities of the people involved in business analysis activities. Her manager has asked Kelly to create the RACI matrix to accomplish this task.
What is the RACI matrix?

  1. The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Action, Controlled, and Informed.
  2. The RACI matrix is a roles and responsibilities chart that uses the legend of Role, Action, Controlled, and Information.
  3. The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Accountable,
    Consulted, and Informed.
  4. The RACI matrix is a roles and responsibilities chart that uses the legend of Risk, Action, Cost, and Information.

Answer(s): C

Explanation:

The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Accountable, Consulted, and Informed.



Beth is a business analyst for her organization and she's discussing the solution with her key stakeholders. Beth is considering that moving to a new operating system, new office software, and new customized applications will be too much for the end users to learn and to manage their ongoing responsibilities.
What task is Beth completing in this scenario?

  1. Manage the stakeholders.
  2. Evaluate solution performance.
  3. Define transition requirements.
  4. Assess organizational readiness.

Answer(s): D

Explanation:

Beth is performing the assessment of organizational readiness. This task reviews the organization's ability to accept and use the solution.
Answer A is incorrect. Stakeholder management is not an applicable business analysis task for this scenario. Answer C is incorrect. The task of defining transition requirements describes the process of moving from one solution to another.
Answer B is incorrect. Evaluation of solution performance is the task of reviewing current solutions for improvement.



Management comes to you and asks you to complete some specifications and models about the current state of the organization.
Management wants you to complete this business analysis activity as soon as possible and report back to them with your findings.
What is the primary purpose of the specify and model requirements process?

  1. To analyze the roles and responsibilities of users within the organization to determine how the processes may be improved.
  2. To analyze the utility function within the organization to determine how risk tolerance may allow for new opportunities.
  3. To analyze the functioning of an organization and to provide an insight into opportunities for improvement.
  4. To analyze the processes of an organization to determine what processes can be improved, removed, or added.

Answer(s): C

Explanation:

The specify and model requirements is a business analysis process to analyze the functioning of an organization and provide an insight into opportunities for improvement. Answer D, A, and B are incorrect. These are not valid definitions of the specify and model requirements process.



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