IIBA CCBA Exam Prep
Certification of Competency in Business Analysis (Page 11 )

• To mitigate resistance, the BA should directly engage the stakeholders who are pushing back (the technical team) to uncover their concerns, constraints, and reasons for resisting the end-of-project handover.
• This enables collaborative problem-solving and may lead to adjustments (e.g., intermediate deliverables, phased rollouts, or alignment of acceptance criteria) that satisfy both business and technical needs.
• Escalating to the sponsor or emailing the business team may not address the root causes of resistance. Reassessing objectives could be useful later, but the immediate best practice is to have a targeted discussion with the technical team to understand and resolve concerns.

• Job shadowing is an elicitation technique that is part of the broader job observation approach. The observer watches workers perform tasks (either passively or actively) to understand the workflow, especially when the worker cannot articulate the process themselves.
• The other options are not elicitation techniques tied to job observation: A) Identifying stakeholders is an initial BA activity; C) Defining and determining business analysis processes is part of planning; D) Planning how requirements will be approached, traced, and prioritized is elicitation planning (a precursor to elicitation), not the observation-based elicitation.

• There are two solutions: A is worth $456,000 to the organization, B is worth $565,000.
• Management chooses A due to lower cost, less risk, and faster completion.
• The opportunity cost is the value of the best alternative that was not chosen. Since B has the higher value ($565,000) and wasn’t chosen, the foregone value is $565,000.
• Note: The \(|565k - 456k| = 109k\) is the difference in value, not the opportunity cost.

• Documented and formally requested
• Analyzed for security, cost, and operational impact
• Reviewed and approved by the appropriate personnel
• Tested before implementation
• Tracked and reversible if problems occur

• Risk management process: Identifies and evaluates risk, but does not directly authorize design changes.
• Product design process: Applies primarily while creating or developing the product.
• Design review process: May have identified the issues, but the next step for changing an already released design is controlled change management.

• Type 1 hypervisor: Runs directly on the physical hardware (“bare metal”).
• Type 2 hypervisor: Runs inside the host OS as an application.

• Bare-metal installation: Type 1
• Local management only: Not a defining characteristic
• Specific hardware requirements: Not the key distinction

• 10.2.1.0 — network address
• 10.2.1.1 — usable host
• 10.2.1.2 — usable host
• 10.2.1.3 — broadcast address

• The Azure DevOps (Boards only) connector is designed specifically for Azure DevOps Analytics views.
• It authenticates directly to Azure DevOps and lets you select an existing Analytics view.
• Filters defined in the Analytics view are applied by Azure DevOps before Power BI retrieves the data, reducing the amount of data transferred.

• Azure DevOps Server (Boards only) is for on-premises Azure DevOps Server.
• OData Feed can consume OData endpoints, but it is not the dedicated Azure DevOps Analytics-view connector.
• OData queries are not the intended dedicated connector for this requirement.

• Box 1: No — The rule requires user.department to equal Engineering. Engineer does not match, so User1 is not in AU1. Admin1 cannot reset User1’s password.
• Box 2: No — Admin1’s role is scoped to AU1 and cannot manage users outside that AU.
• Box 3: Yes — Admin2 is a Global Administrator and can reset User3’s password.

• Early units show relatively large time savings.
• Later units still take less time, but the reduction becomes progressively smaller.
• The curve therefore becomes flatter as production approaches 256 units.

• B: The reduction is not constant; learning normally diminishes over time.
• C: Time does not reduce at an increasing rate.
• D: A steady state may eventually be reached, but the question concerns the first 255 units while learning is still occurring.

• A — Technical review by business owner: A business owner may approve the business impact, but a technical review is normally performed by technical personnel.
• C — Cost-benefit analysis after implementation: Cost-benefit analysis should occur before implementation to support the approval decision.
• D — Business continuity testing: This can be appropriate for major changes, but it is primarily part of business continuity and disaster recovery planning—not a universal change-management activity.

• Disable high concurrency: This changes session-sharing behavior but does not provide dedicated compute or true workload separation.
• Modify the number of executors: Adjusts resources within a Spark job; it does not isolate bronze and silver processes.
• Set the default environment: Controls libraries and runtime configuration, not compute isolation.

• Internal hostnames and subdomains
• Network structure and naming conventions
• Servers and services
• Relationships between systems

• Determining ISP-assigned address space: Usually involves external registration and DNS information, not internal host discovery.
• Bypassing DNS sinkholing: Would require evidence that malicious DNS requests avoided redirection.
• Initial access: DNS queries alone do not show that the attacker gained access.
• Exfiltrating data: DNS tunneling can do this, but the snippet would typically show encoded or unusually long DNS queries.

• Installing software
• Applying configuration changes
• Calling PowerShell scripts
• Running setup or customization commands

cmd 
powershell.exe -ExecutionPolicy Bypass -File C:\Scripts\ConfigureVM.ps1

• GPO logon script: Runs only when a user logs on and depends on domain/GPO processing.
• GPO startup script: Runs during startup, but requires the VM to be domain joined and receives the applicable GPO.
• Place scripts in a VHD: Merely makes the scripts available; it does not automatically execute them.

• Outer packet: 10.5.1.1 > 52.165.16.154
• IPv4 protocol field: 41, which indicates IPv6 encapsulation
• Inner packet: IPv6 traffic between 2001:... addresses

• MAC address spoofing: Changes Layer 2 addressing; it does not explain the IPv6-in-IPv4 structure.
• Steganography: Hides data inside files or media, not visibly in a tunneled protocol.
• Broken encryption: No evidence of encryption being cracked.
• On-path sniffing: Involves intercepting traffic, not sending data to an external host.

• AWS Network Firewall can inspect and block traffic across a VPC when traffic is routed through the firewall. A Drop action rule can deny traffic from the suspicious source IP.
• GuardDuty findings are sent to Security Hub.
• A Lambda function can be invoked when Security Hub receives a new GuardDuty finding, extract the source IP, and update the Network Firewall policy with a blocking rule.

• GuardDuty threat lists: Used to identify or increase the severity of findings; they do not directly block VPC traffic.
• AWS WAF: Protects supported web applications, such as CloudFront or Application Load Balancers. It does not provide general VPC-wide traffic blocking.
• GuardDuty suppression rules: Suppress or hide findings. They do not block the suspicious traffic.

• transform() — modifies every element in an array
• filter() — keeps elements matching a condition
• exists() — checks whether any element matches
• aggregate() — reduces array elements to one result

sql 
SELECT transform(scores, x -> x * 2) 
FROM student_scores;

• A is incorrect because higher-order functions are mainly useful for nested or complex data.
• B is incorrect because they do not convert logic into Python.
• D is incorrect because their purpose is not to fix slow built-in functions, but to process arrays or maps with custom logic.

CIMA P3 topics

• IT governance and systems strategy
• Systems development and implementation
• Change and project governance
• Strategic and business risk

• A — Plan for new systems: The committee should help identify and prioritise systems requirements and ensure planned systems support organisational needs.
• D — Consider competitive issues: New information systems may affect Y’s competitive position, service quality and efficiency. These strategic implications should be considered.
• E — Ensure the system meets company goals: This is a key governance responsibility. The committee should ensure the project remains aligned with Y’s objectives and delivers business value.

• B — Develop new systems: Detailed system development should be performed by IT specialists and project teams, not the steering committee.
• C — Manage the project: The project manager should handle day-to-day project management. The steering committee should provide oversight, challenge and key decisions, rather than manage daily activities.

• terraform apply
• terraform destroy

• Response and resolution time frames
• Availability or uptime requirements
• Performance targets
• Support obligations
• Penalties for failing to meet requirements

• SOW (Statement of Work): Defines the project’s scope, tasks, and deliverables.
• MOA (Memorandum of Agreement): Describes cooperation and responsibilities between parties.
• MOU (Memorandum of Understanding): Records a general mutual understanding, usually without detailed enforceable service targets.

• A is incorrect: Flow Debugger is for debugging Salesforce Flows, not Trust Layer masking.
• B is incomplete/misleading: Requesting audit data may be part of reviewing the results, but collection and storage must first be enabled.
• C is correct: It describes the initial validation step.

• Sets a high initial price for a new product.
• Targets customers willing to pay more, often called early adopters.
• Gradually reduces the price to attract more price-sensitive customers as the product becomes less novel and competition increases.

• Penetration pricing: starts with a low price to gain market share quickly.
• Premium pricing: maintains a high price to communicate superior quality or status; it does not necessarily involve later price reductions.
• Loss leader pricing: sells one product at a very low price, sometimes below cost, to attract customers who may buy other products.

• Self-signed certificate — Causes a certificate trust warning, not incorrect name resolution.
• Nameserver record — A DNS record problem would usually affect multiple users, unless only this computer uses a different DNS server.
• IP helper — Relays certain network services, commonly DHCP, between subnets; it does not normally determine website name resolution.

• Reduce the training data: Usually makes overfitting worse.
• Add hyperparameters: Hyperparameters already control training; simply adding them does not solve the problem. Proper tuning could help, but that is not what the option states.
• Increase training time: More training can worsen overfitting if the model is already memorizing the training data.

1. Wireless AP

1. Router

1. Firewall

1. Device placement

• B — Data source settings in Power BI Desktop:

• D — Formula bar in Power Query Editor:

m 
  Excel.Workbook(File.Contents("new path"))

• E — Advanced Editor in Power Query Editor:

• A: Dataset settings in the Power BI service mainly handle credentials and gateway settings, not changing the local file path embedded in the PBIX.
• C: Current File data-load settings control refresh/load behavior, not the source location.

• VLAN 10 for data
• VLAN 20 for voice

• A: Describes physical trunking or logical switch ports, not an SVI.
• B: An SVI can provide management access, but that is only one use—not the best description here.
• D: SVI use is not related to running out of physical ports.

• True positive: The scan reports a vulnerability that really exists.
• False positive: The scan reports a vulnerability that does not exist.
• True negative: The scan correctly reports no vulnerability.
• False negative: The scan fails to detect a vulnerability that is actually present.

• 25 — Traditional SMTP server-to-server mail delivery; often restricted and not the usual client submission port.
• 110 — POP3, used for retrieving email; normally unencrypted.
• 143 — IMAP, used for retrieving and synchronizing email; normally unencrypted.

• C — Before update
• D — Before insert

apex 
trigger AccountTrigger on Account (before insert, before update) { 
    for (Account acct : Trigger.new) { 
        acct.Description = 'Updated automatically'; 
    } 
}

• In after insert and after update, Trigger.new records are read-only.
• Use after triggers when you need the record’s final database Id or want to create/update related records.
• Attempting to change a field directly in an after trigger causes a read-only error.

• Power BI dataset — Reuses the existing tables, relationships, and measures. You mainly create new visualizations.
• SharePoint folder — Connects to the source files, but you would need to rebuild the model and measures.
• Power BI dataflows — Primarily provide reusable data preparation; they do not automatically provide the existing report’s measures and model.
• Excel workbook — Requires reconnecting to and modeling the source data again.

1. insert con; ? 1
2. Database.setSavepoint(); ? 2
3. update con; ? 3
4. Database.rollback(sp_admin); ? 4

• Transport and handling
• Storage and warehousing
• Refrigeration
• Shelf-stacking or replenishment
• Other costs directly attributable to product P

• Document feeder: A scratch, dirt, or debris on the feeder glass or rollers can create a line on every scanned image.
• Pickup rollers: Move paper through the printer; they would not normally create a scanner-only line.
• Corona wire: Affects toner charging and would cause defects on printed output.
• Drum assembly: Also affects printed pages, so faxes and computer print jobs would show the line too.

• Create the field in the CRM on the relevant person records—typically Lead and Contact in Salesforce.
• Give the Marketo Sync User read/write access to the field.

Recommended process

1. Access each switch’s terminal.
2. Use help to identify available commands.
3. Use the MAC table command, such as:

text 
   show mac-address-table

1. Use VLAN information, such as:

text 
   show vlan

1. Use interface information, such as:

text 
   show ip interface brief

1. Record each device’s:

• Penetration test: Tests for exploitable vulnerabilities; it does not provide a broad opinion on whether security controls operate effectively.
• Annual self-assessment: Not independent, so it provides less assurance.
• Allow each client the right to audit: Inefficient because every customer may conduct a separate audit, creating duplicated effort and disruption.

Manager role

DAX 
Country[Manager] = USERPRINCIPALNAME()

• Sales
• Human Resources

CFO role

• See sales for all countries
• See no Human Resources data

• Do not restrict the Country table or Sales table.
• Apply a filter to Human Resources that always returns false, such as:

DAX 
FALSE()

• A — Windows 11 with Azure CLI installed: Yes

• D — Chrome OS using Azure Cloud Shell: Yes

• E — Windows 10 with the Azure PowerShell module installed: Yes

• B — Linux with only Azure CLI: No, because the option does not state that PowerShell is installed.
• C — macOS with PowerShell Core only: No, because it does not state that Azure PowerShell modules or Azure CLI are installed.

• Complete MFA, or
• Securely change their password

• Identity Protection: evaluates user and sign-in risk and can trigger remediation.
• Privileged Identity Management (PIM): manages temporary, just-in-time access to privileged roles; it does not automatically require password changes for risky sign-ins.

• LastName: Required.
• FirstName: Optional.
• AccountId: Optional; a Contact may be associated with an Account later or remain private, depending on organization settings.
• Name: A compound display field made from first and last name; it isn’t entered as a separate field.

Why A is the best fit

Why the other options are weaker

• B — Create alerts in Dynamics 365 Finance: Alerts notify users about changes; they do not calculate tax.
• C — Implement the Common Data Model: CDM standardizes data structures but does not provide tax-calculation logic.
• D — Run a Power BI report: Power BI is primarily for analysis and reporting. A report might display tax rates, but it would not normally calculate and apply tax to sales orders operationally.
• E — Write scripts and code: This could work, but it is less aligned with the requirement for a quick, cost-effective implementation because custom development requires more time and maintenance.

• Measurement bias: Errors in how features or labels are measured, such as unreliable camera data or inconsistent labeling.
• Observer bias: A human evaluator’s subjective judgment influencing observations or labels.
• Confirmation bias: Favoring information that supports an existing belief.

• A — Capacity: The system must handle all current records and anticipated future records. A system that cannot cope with volume will quickly become ineffective.
• C — Accuracy: Academic records are critical, so the new system must be at least as accurate as the existing system and comparable systems. Poor accuracy could cause serious administrative and reputational problems.
• D — Integration: Linking with the university’s financial systems supports consistency and avoids duplicate data entry, especially for registration, deregistration and fee-related transactions.

• B — Parallel running: This is a useful implementation and risk-control technique, but it is not an essential feature of the system itself. It may also be expensive and time-consuming.
• E — Internet access for all information: This creates significant confidentiality and security risks. External access might be needed for selected services, but unrestricted access to all information is not essential and would be inappropriate for student records.

• CPU: Number of virtual CPUs and, where applicable, CPU reservations.
• Memory: Amount of memory and memory reservations.

• Network interface: Usually configured through the VM or workload networking configuration.
• PCI devices: Specialized hardware and not a standard VM Class resource in this context.
• Storage: Typically selected through storage policies or the VM’s storage configuration.

• 25 – Traditional SMTP server-to-server mail transfer; often blocked for client submission and not inherently secure.
• 110 – POP3 for receiving email; unencrypted by default.
• 143 – IMAP for accessing email; unencrypted by default.
• 587 – Authenticated email submission and commonly secured with TLS.

• Data Category Groups e categorias;
• Visibilidade dessas categorias para perfis ou permission sets.

• B e C: regras de compartilhamento não são o mecanismo apropriado para restringir resultados de busca do Knowledge por divisão.
• D: a role hierarchy não é o mecanismo principal para controlar a visibilidade de categorias do Knowledge. Além disso, a configuração correta é atribuir visibilidade a perfis ou permission sets.

• An active relationship is used automatically when filters are evaluated. An inactive relationship does not propagate filters unless explicitly activated in DAX, so it would not reliably enforce the required security behavior.
• Apply security filter in both directions allows RLS filters to propagate across the relationship in both directions. This ensures that bidirectional filtering respects the RLS rules applied to both tables.
• Assume referential integrity is unrelated to RLS. It is mainly a DirectQuery optimization that allows Power BI to use an inner join when matching keys are guaranteed to exist.
• The relationship must therefore be active, with security filtering enabled in both directions.

• Employees can work from any location, including remote sites and offices worldwide.
• Login can be relatively seamless after the device is registered.
• It does not require distributing additional physical authentication equipment.

• Geotagging: Identifies location, but location alone is not a strong authentication method and may prevent legitimate remote access.
• Smart cards: Provide strong authentication but require card readers and physical cards, increasing equipment and management requirements.
• Time-based logins: Typically involve one-time codes that users must enter, making the experience less seamless and potentially requiring a token or authenticator app.

• Fine-tuning requires a properly formatted training dataset.
• For classification or instruction-style fine-tuning, examples are supplied in JSONL format.
• Each line represents one training example, typically containing the input prompt and the desired completion or label.
• The file must then be uploaded or made available to the Microsoft Foundry fine-tuning workflow.

• A: Prompt Flow is useful for prompt experimentation, but it is not required to start fine-tuning.
• B: You do not need to deploy the base model to an online endpoint before fine-tuning.
• C: Tracing supports observability and evaluation, but it does not prepare the fine-tuning job or dataset.