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During a period of financial crisis, an enterprise is evaluating its IT service strategy. The board of directors recognizes the need to save money without sacrificing the quality of IT services provided. To achieve this objective, the IT strategy committee should FIRST:

  1. re-design IT service management processes.
  2. cancel discretionary IT projects.
  3. reduce the total cost of ownership of IT services.
  4. re-prioritize the IT investment portfolio.

Answer(s): D



To successfully implement enterprise IT governance, which of the following should be the MAIN focus of IT policies?

  1. Optimizing operational benefits
  2. Enhancing organizational capability
  3. Limiting IT costs
  4. Providing business value

Answer(s): A



A recent benchmarking analysis has indicated an IT organization is retaining more data and spending significantly more on data retention than its competitors. Which of the following would BEST ensure the optimization of retention costs?

  1. Requiring that all business cases contain data deletion and retention plans
  2. Revalidating the organization's risk tolerance and re-aligning the retention policy
  3. Redefining the retention policy to align with industry best practices
  4. Moving all high-risk and medium-risk data backups to cloud storage

Answer(s): B



An enterprise is undertaking a multi-year portfolio of IT initiatives to replace core accounting systems. The program management team has developed a business case and is defining a roadmap for the initiatives. Of the following, who should be responsible for defining the optimization criteria for the portfolio?

  1. Project management office
  2. Board of directors
  3. Program management team
  4. IT steering committee

Answer(s): C






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