QUESTION: 137

Which of the following is the MOST appropriate mechanism for measuring overall IT organizational performance?

IT balanced scorecard
Service level metrics
Maturity model
IT portfolio return on investment

Answer(s): A

Reference:

https://www.researchgate.net/publication/215879518_Measuring_the_Performance_of_IT_Service_Management

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QUESTION: 138

The PRIMARY reason for periodically evaluating IT resource staffing requirements is to:

ensure the enterprise has sufficient resources to address changing business and IT needs.
ascertain the IT function has sufficient skilled staff to maintain daily operations.
verify that human resource recruitment and retention processes meet enterprise IT objectives.
confirm IT-related responsibilities are defined for the enterprise's business and IT staff.

Answer(s): A

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QUESTION: 139

A CEO wants to establish a governance framework to facilitate the alignment of IT and business strategies. Which of the following should be a KEY requirement of this framework?

A service delivery strategy
Defined resourcing levels
A defined enterprise architecture
An outsourcing strategy

Answer(s): C

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QUESTION: 140

Reviewing which of the following should be the FIRST step when evaluating the possibility of outsourcing an IT system?

Outsourcing strategy
IT staff skill sets
Outsourced business processes
Service level agreements (SLAs)

Answer(s): D

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Free CGEIT Exam Braindumps (page: 36)

QUESTION: 137

Reference:

QUESTION: 138

QUESTION: 139

QUESTION: 140

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