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Free ISEB-ITILF Exam Braindumps
The Foundation Examination - ITIL Questions 33–34 (page: 28)

Updated On: 10-Feb-2026
Page 28 of 85
PDF with 418 Questions

"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services". These specialized organizational capabilities include which of the following?

  1. Markets and Customers
  2. Functions and Processes
  3. People, products and technology
  4. Applications and Infrastructure

Answer(s): B



Which of the following BEST describes a service request?

  1. anything that the customer wants and is prepared to pay for
  2. any request for change that is low risk and can be approved by the change manager without a CAB meeting
  3. A request from a user for information or advice or for a standard change
  4. any request or demand that is entered by a user via a self-help web-based interface

Answer(s): C



Which of the following statements is CORRECT?

  1. Process owners and service owners are not required within the same organization
  2. Service owners are as important to service management as process owners
  3. Process owners are more important to service management than service owners
  4. Service owners are more important to service management than process owners

Answer(s): B



The CMDB:

  1. Must be available for update 7 x 24 if any of the services supported by the IT supplier are available 7 x 24
  2. Is updated by Configuration Management staff at the end of each working day
  3. Holds information that will be useful to the majority of IT Service Management processes
  4. Must be verified for accuracy monthly with trend reports on errors distributed to management quarterly

Answer(s): C



Which of the following is NOT a valid objective of Request Fulfillment?

  1. To provide a channel for users to request and receive standard services
  2. To update the Service Catalogue with services that may be requested through the Service Desk
  3. To provide information to users about what services are available and how to request them
  4. To source and deliver the components of standard services that have been requested

Answer(s): B



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