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Free ISEB-ITILF Exam Braindumps
The Foundation Examination - ITIL Questions 31–32 (page: 26)

Updated On: 10-Feb-2026
Page 26 of 85
PDF with 418 Questions

Which of the following provides resources to resolve operational and support issues during Release and Deployment?

  1. Evaluation
  2. Early Life Support
  3. Release Packaging and Build Manager
  4. Service Test Manager

Answer(s): B



As part of your IT Continuity Planning you have been asked to undertake a comprehensive Risk Analysis.
Which of the following is most likely to be of use to you in drawing up your plan?

  1. The Forward Schedule of Change, produced by Change Management
  2. A Service Catalogue plus an understanding of the business criticality of each of the services
  3. A list of Services and Operational Level Agreements
  4. A report produced by Incident Management detailing the incidents affecting IT Services over the last month

Answer(s): B



Contracts relating to an outsourced Data Centre would be managed by?

  1. Service Desk
  2. Facilities Management
  3. Technical Management
  4. IT Operations Control

Answer(s): B



Which of the following is NOT an aim of the change management process?

  1. Overall business risk is optimized
  2. standardized methods and procedures are used for efficient and prompt handling of all changes
  3. all budgets and expenditures are accounted for
  4. all changes to service assets and configuration items (CIs) are recorded in the configuration management system

Answer(s): C



In terms of adding value to the business, which of the following describes Service Operation's contribution?

  1. The cost of the service is designed, predicted and validated
  2. Service value is modelled
  3. Service value is actually seen by customers
  4. Measures for optimization are identified

Answer(s): C



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