Free ITIL® ISEB-ITILF Exam Questions (page: 20)

Which process contains the Business, Service and Component sub-processes?

  1. Service Level Management
  2. Capacity Management
  3. Incident Management
  4. Financial Management

Answer(s): B



Which of the following is least likely to be a direct benefit of implementing a formal Incident Management process?

  1. Improved user satisfaction
  2. Incident volume reduction
  3. Elimination of lost incidents
  4. Less disruption to both IT support staff and users

Answer(s): B



Effective release and deployment management enables the service provider to add value to the business by?

  1. Ensuring that all assets are accounted for
  2. Ensures that the fastest servers are purchased
  3. Delivering change, faster and at optimum cost and minimized risk
  4. Verifying the accuracy of all items in the configuration management database

Answer(s): C



Which of the following is a valid role in the RACI Authority Matrix?

  1. Controlled
  2. Configuration
  3. Consulted
  4. Complex

Answer(s): C



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