Which of the following combinations covers all the roles in Service Asset and Configuration Management?
Answer(s): B
RACI is an acronym for four roles. Which of the following is NOT one of the RACI roles?
What are the categories of event described in the ITIL Service Operation book?
Answer(s): A
Capacity Management is responsible for ensuring the capacity of the IT Infrastructure matches the evolving demands of the business in the most cost effective and timely manner.Which of the following is NOT part of this responsibility?
Answer(s): C
In many organizations the role of Incident Manager is assigned to the Service Desk.It is important that the Incident Manager is given the authority to:
Answer(s): D
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